iPrimus>Contact Us

If you would like to contact us to ask a question or provide feedback, you may do so using the form below.

Important Notes:

Requests which require Immediate Assistance

For issues or queries which require immediate assistance please contact Primus by telephone.

Requests which are Non-Urgent

If you need assistance with an enquiry, please fill out the form below to log an enquiry with Primus.

Note: This form is for non-urgent enquiries. If you haven't heard from us within 56 hours, and the matter is (or has become) urgent, we recommend that you contact Primus by telephone

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Submit an enquiry


	Fields marked with * indicate required information.
	What type of enquiry would you like to make?
		*

Please select one of the three options in the drop-down box above.

Are you currently a Primus Telecom customer?

Yes:

No:

What is your enquiry in relation to?

If your telephone service is completely unworkable or you or a person living at your premises has a life threatening medical condition please contact our call centre directly on 1300 85 85 85

You may like to view our current products, plans and pricing.

Telephony/Mobiles Enquiry

Title:

Full Name:


Customer Number:	*
Service Telephone Number:
Account Holder's Date of Birth:	*

Business Phone:

Home Phone:

Mobile Number:

Email Address:

Preferred method of contact:


What date do you want us to disconnect your service?	*
What date would you like us to connect your new service?	*
Please advise us of your new address:	*
Postcode:	*
	Please use this address as the new billing address:
If the billing address is different to the above address, please advise us of the new billing address here:
	*
Postcode:	*
If you know the phone number that used to be at this address, please enter it here:
Phone:
Please tick any of the following options:
	Keep my current number if possible
	I don't want to keep my old number at my new location
	Make my new number silent
	Contact me if my number has to change
Please note: Telephone numbers can not be guaranteed until connected in your name. Advertising material should not be printed prior to your connection.


Please enter the phone number you wish to disconnect:	*
What date do you want us to disconnect your service?	*
If you would like the number redirected when cancelled, enter the number you would like us to divert the calls to:
Phone:
If you want your final bill from us sent to a different address please enter the details here: Please note: Billing address must be within Australia

Feedback is always helpful, please tell us why you want to disconnect:

If disconnecting multiple numbers, please advise number to be disconnected in the comments field at the bottom of this page. Please also be advised if you want calls to the number redirected, charges will apply. Please contact us for details.


I want to
the following service
on this date:
Please note: some features have associated charges to use. Please contact us for details. Lead times for different features may vary.

Comments/Query:

Characters remaining
* Please note, a maximum of 1000 characters are permitted

Are you currently a Primus Telecom customer?

Yes:

No:

What is your enquiry in relation to?

You may like to view our current Dial-up products, plans and pricing.

You may like to view our current ADSL products, plans and pricing.

Please view this page if you would like to find out how to modify your plan on-line.

Internet Enquiry

Title:

Full Name:


Customer Number:	*
Username:	*
Date of Birth:	*

Business Phone:

Home Phone:

Mobile Number:

Email Address:

Prefered method of contact:

Comments/Query:

Characters remaining
* Please note, a maximum of 1000 characters are permitted

Are you currently a Primus Telecom customer?

Yes:

No:

What is your enquiry in relation to?

If your telephone service is completely unworkable or you or a person living at your premises has a life threatening medical condition please contact our call centre directly on 1300 85 85 85

You may like to view our current products, plans and pricing.

TalkBroadband Enquiry

Title:

Full Name:


Customer Number:	*
Service Telephone Number:
Account Holder's Date of Birth:	*

Business Phone:

Home Phone:

Mobile Number:

Email Address:

Preferred method of contact:


What date do you want us to disconnect your service?	*
What date would you like us to connect your new service?	*
Please advise us of your new address:	*
Postcode:	*
	Please use this address as the new billing address:
If the billing address is different to the above address, please advise us of the new billing address here:
	*
Postcode:	*
If you know the phone number that used to be at this address, please enter it here:
Phone:
Please tick any of the following options:
	Keep my current number if possible
	I don't want to keep my old number at my new location
	Make my new number silent
	Contact me if my number has to change
Please note: Telephone numbers can not be guaranteed until connected in your name. Advertising material should not be printed prior to your connection.


Please enter the phone number you wish to disconnect:	*
What date do you want us to disconnect your service?	*
If you would like the number redirected when cancelled, enter the number you would like us to divert the calls to:
Phone:
If you want your final bill from us sent to a different address please enter the details here: Please note: Billing address must be within Australia

Feedback is always helpful, please tell us why you want to disconnect:

If disconnecting multiple numbers, please advise number to be disconnected in the comments field at the bottom of this page. Please also be advised if you want calls to the number redirected, charges will apply. Please contact us for details.


I want to
the following service
on this date:
Please note: some features have associated charges to use. Please contact us for details. Lead times for different features may vary.

Comments/Query:

Characters remaining
* Please note, a maximum of 1000 characters are permitted