Overview

We’re able to explain or investigate any queries you may have with your bill, including calls, destinations and payment enquiries

Changing Your Account Details

We’re fully trained to help you with:

• Changing personal details
• Disconnection of your telephone line
• Telephone services and features
• Relocations and change of address
• Additions of new telephone lines

Remember, adequate notice must be given for these changes.

Moving, Adding or Changing Lines

Primus Telecom can relocate your telephone and Internet services anywhere in Australia!

We look after:

• New connections to a brand new property
• New connections to an existing property
• Reconnections of your existing services to a new address

Our Service Provisioning Department actions all requests for connections and disconnections of telephone lines (up to a maximum of 4 lines).

We can also action the relocation of lines and the addition or removal of exchange based features on a line such as EasyCall (tm) ®, Faxstream(tm) ®, or Messagebank(tm) ® Products.

To make your life simpler, you can visit http://www.emove.com.au to change your address for all of your home services.

If you are a Primus Total Service Customer and have a query about adds, moves and changes to your line please contact us. A Primus Customer Service consultant will respond to your request as soon as possible.

Line Connections (new or additional lines, GST included)

In place*(no work at your premises) $59.00

New or additional line $299.00

* This means that an existing exchange line, not already rented by you, is in place.

Fault Reporting

Primus Customer Service Fault Reporting is available between 8am - 9pm EST Monday to Friday and is also available 9am - 5pm EST Saturday to Sunday. Please report any service or line fault immediately to Primus Customer Service Centre.

You will be asked the following questions. By knowing the answers before you call, you will help pinpoint and provide a speedy solution to your problem.

• Is the fault affecting all of your lines/some of your lines/one line?
• Is the fault affecting your incoming calls?
• Is the fault outbound and is it a long distance call?
• Is the fault affecting your calls within Australia?
• Is the fault affecting calls internationally?
• Is the fault on your incoming or outgoing calls?
• Do you pay rental on your handset?
• Have you changed your handset lately?
• Are you hearing a recorded voice? If so, what does it say and what company is it from.