Broadband Internet

Want broadband internet but don’t know where to begin? Below you’ll find all the information you need to get a broadband connection with iPrimus.

Use the broadband guide below for more information about the service available to you.

Remember, if you choose one of our flexible broadband plans:

• you can change to a different flexible plan without penalty; and
• you can purchase top-ups for heavy usage months.

Broadband guide

To see if broadband access is available in your area, use our online "Can I get Broadband" tool – on the right hand side of this page.

The results of this initial check will show the iPrimus Broadband Internet services likely to be available to you. A more detailed assessment is necessary to confirm this availability, which can be done over the phone or once an online application is received.

Broadband connection

Before applying for an iPrimus Broadband connection, you should check the specifications detailed below.

System Requirements

The minimum computer hardware and software specifications necessary to install and use the iPrimus Broadband ADSL service are outlined below. These may vary depending on the type of computer you have. iPrimus supports both Windows and Apple Macintosh computers.

Minimum Specifications

iPrimus has tested a number of ADSL modems and related equipment on the iPrimus ADSL Network. The following has been tested, approved and is supported by iPrimus Technical Support:

Listed below are the operating systems supported by iPrimus for ADSL modems.

DSL Plus and Broadband ADSL service

Current Modems Supported by iPrimus

• Open Networks 621
• Open Networks 622
• Open Networks 624W
• Open Networks 625W
• Netcomm NB5 Rev1 and 2

Connection Type: USB

• Netcomm NB1200^{^}
• Netcomm NB5^{^}
• Netcomm NB1300^{^}
• Netcomm NB3^{^}
• Dlink DSL 200^{^}
• Open Networks 621/622^**
• Alcatel Speed Touch Home (Stingray)^{^}

^{^}No VISTA USB support
^** Supported only on XP/2k/VISTA PC's and Mac OS 10.4

Note: USB ADSL modems are not available for use on all Windows NT 4.0 and some Windows 95 Operating Systems due to lack of USB Support. Customers using Windows 98 Revision A will be required to use the ethernet option on the Netcomm NB5 ADSL modem.

Connection Type: Ethernet

• Netcomm NB5
• Netcomm NB1300
• Netcomm NB3
• Open Networks 621/622^**
• Open Networks 624W/625W^**
• Alcatel Speed Touch Home
• Alcatel Speed Touch Pro^***
• D-Link DSL-300
• D-Link DSL-500^*
• D-Link DSL-504^*

^* iPrimus will only support D-Link DSL-500 & DSL-504 and Alcatel Speed Touch Pro modems when configured in bridged mode for iPrimus Broadband ADSL Residential services
^** Supported only on XP/2k/VISTA PC's and Mac OS 10.4
^*** iPrimus will only support the Alcatel Speed Touch Pro modems when configured in bridged mode for iPrimus Broadband ADSL Residential services. If you select the ‘Bring Your Own Modem’ option, you should confirm with the iPrimus Sales team on 1300 85 48 48 that the modem you are using is suitable.

ADSL 2+

Current Modems Supported by iPrimus

• Open Networks iConnectAccess 625W
• Open Networks iConnectAccess 622
• Open Networks iConnectAccess 621 (7.04)
• Netcomm NB5 (62.51.2-002)
• Netcomm NB5 Revision 2

Filters

In-Line Filters

• Alcatel 3AU 04805 ABAA
• TE-Tech N53 DSL008 2+
• Netcomm N367 EM1550
• C10 C10245E
• ACS 901E2+

Central Splitters

• N53 DSL-004A
• ACS 921E2+
• ACS 931E2+

Connection Software

• Enternet300
• D-Link PPPOA Connection Software / Drivers
• Netcomm PPPOA Connection Software / Drivers
• Alcatel PPPOA Connection Software / Drivers

Customers should note that iPrimus does not support the configuration and troubleshooting of networked computers connected to its iPrimus Broadband ADSL service.