Frequent Questions

• Who benefits most from the Primus iSpeed solution?
• How does Primus iSpeed compare to DSL or cable modem?
• How does Primus iSpeed work?
• Will I ever see out-of-date Web pages when using Primus iSpeed?
• How long will it take to download Primus iSpeed?
• Does Primus iSpeed accelerate DSL or cable?
• What types of Web content does Primus iSpeed accelerate?
• How do I download and install Primus iSpeed?
• I installed Primus iSpeed and now I cannot seem to access the Internet. What should I do?
• What are the system requirements for Primus iSpeed?
• How can I tell how much acceleration I'm getting?
• Does Primus iSpeed work behind a firewall?
• Does Primus iSpeed work with Virtual Private Networks (VPNs)?
• Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Primus iSpeed?
• Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance?
• Once in a while I see a box with an X in it where I would expect an image to appear. What causes this?
• Do I have the most current version of Primus iSpeed?
• How do I uninstall Primus iSpeed?
• How do I enable or disable Primus iSpeed?
• Primus iSpeed 5-Minute Troubleshooting Guide
• How can I be sure Primus iSpeed is working properly?
• It seems that Web pages load slower with Primus iSpeed. Is this possible?
• Primus iSpeed isnít working or has stopped working. What should I do?
• At first I received faster page loads, now they seem slower. Why is this?
• Does Primus iSpeed work with Netscape?
• I use ZoneAlarm or ZoneAlarm Pro, is that compatible with Primus iSpeed?
• Can I use RealOne Player with Primus iSpeed?
• Is Netscape's SmartDownload compatible with Primus iSpeed?
• Can I accelerate my Macintosh using Primus iSpeed?
• Can I use Opera with Primus iSpeed?
• I use AdSubtract. Will it work with Primus iSpeed?
• How can I find out what proxy port number Primus iSpeed is using?
• Using Internet Explorer and AdSubtract with Primus iSpeed
• Can I use Mozilla with Primus iSpeed?
• Why can't I open the Primus iSpeed installation file after I download it?
• How can I further improve Acceleration performance?
• How can I tell that Primus iSpeed is working properly on my computer?
• Does Primus iSpeed allow products that use other local proxy servers to work?
• I'm thinking of uninstalling your product.
• What's the best way to get technical support?
• I use McAfee Privacy Service to filter content. Is it compatible with Primus iSpeed?
• I use Outlook and Level 5 graphics acceleration. How can I refresh an image in Outlook mail?
• Does Primus iSpeed speed up the retrieval & delivery of email as opposed to just speeding up surfing?
• Why am I seeing so many pop-up balloon messages?
• Can I use WebWasher with Primus iSpeed?
• What are the privacy implications of using Primus iSpeed?
• Why am I seeing partial or incomplete page loads with Primus iSpeed?
• How do I check for Primus iSpeed updates?
• How do I see the original graphic quality of specific image or Web page?
• Why do I get an error when I shut down my Windows 98 computer?
• Why are images still degraded after I uninstall Primus iSpeed?
• Why don't I see the Primus iSpeed icon after I installed Primus iSpeed?
• Why does my performance vary?
• Why do I get the error: "Page Not Found" after uninstalling Primus iSpeed?
• How do I check for an update of Primus iSpeed?
• Why can't other user accounts on my Windows XP system use Primus iSpeed?
• My performance was great, but has slowed down recently. What can I do?
• Will Primus iSpeed speed up downloading files from file-sharing programs like Kazaa?
• Why am I asked to open the file key.pcf after installing Primus iSpeed ?
• Why does nothing happen when I click on the download Primus iSpeed button?
• Will Primus iSpeed work with Web content filtering?
• Does Primus iSpeed speed up online games and reduce ping and lag time for Interactive games?
• Does We-Blocker work with Primus iSpeed?
• Does Cookie Crusher work with Primus iSpeed?
• Does Norton Internet Security work with Primus iSpeed?

Who benefits most from the Primus iSpeed solution?

Primus iSpeed will significantly improve the speed with which you see a Web page when connected to the Internet over a low-speed connection (less than 200kbps) such as a dial-up modem.

How does Primus iSpeed compare to DSL or cable modem?

Primus iSpeed is an affordable software-only solution designed to significantly enhance Web access over low-speed (less than 200 kbps/second) connections. By contrast, DSL and cable modems provide high-speed Internet connectivity using hardware solutions that work with special telephone or cable lines. The price for DSL or cable modem is significantly higher than Primus iSpeed. In addition to the higher price, many areas simply do not have DSL or cable Internet service available.

How does Primus iSpeed work?

Primus iSpeed speeds up the delivery and presentation of Web pages using a combination of compression and caching of text and graphics data, both at the PC and through the Primus iSpeed Network.

The result is a dramatic improvement in performance when you browse using a dial-up connection (or the equivilent). The benefits are especially pronounced when you are viewing dynamic HTML pages, such as are used by the most popular Web sites.

For additional information on how Primus iSpeed works Click Here. A Technical Overview is also available.

Will I ever see out-of-date Web pages when using Primus iSpeed?

Web page content can be marked by the originating site as:

• Dynamic.
• Static, with caching policies defined.
• Static, with caching policies not defined.

• Click the Refresh menu item with the Ctrl key held down. This will force a refresh of the page from the originating site. (Netscape users click Reload.)

How long will it take to download Primus iSpeed?

Depending on the speed of your modem and the processing speed of your computer, downloading will take between 5-10 minutes. For example, a modem operating at 48kbps (kilobits per second) will download Primus iSpeed in about 5 minutes using a recent-vintage computer. Running the install on your computer takes a minute or less. The optional quick tour takes approximately 2-3 minutes.

Does Primus iSpeed accelerate DSL or cable?

Primus iSpeed works with connections operating at speeds up to 200Kbps (kilobits per second). In addition to dial-up connections, some wireless, ISDN, or slow DSL connections qualify. If you have not downloaded Primus iSpeed and you are not sure what your Internet connection speed is, you can test it at Numion.com. If you have installed Primus iSpeed you can check your speed by using Primus iSpeed diagnostics, available from the Primus iSpeed taskbar menu.

What types of Web content does Primus iSpeed accelerate?

Primus iSpeed accelerates Most Internet content, see the table below to determine what will and will not be accelerated:

What will be accelerated	What will *not* be accelerated
All text - HTML, markup, and javascript	Streaming media, and audio and video files
Most graphics & photos - including jpeg and gif images	Secure pages, such as those used for online banking and credit card forms and pages accessed over VPN
Most banner ads - including animated gif images and Macromedia Flash content	Files downloaded outside your browser using ftp
All browser-based emails
All emails that contain images - even when read in a dedicated email program
MP3 files, executables & other files - when downloaded from within your web browser (depending on the quality of your connection).

How do I download and install Primus iSpeed?

For information on how to download and install the Primus iSpeed software, please visit the Download and Installation instructions located in our Service and Support area.

I installed Primus iSpeed and now I cannot seem to access the Internet. What should I do?

See Primus iSpeed Help for troubleshooting tips regarding Internet connection problems. Click on the Primus iSpeed icon in the taskbar (blue propeller icon near the clock), then select Help from the pop-up menu. Find the "Troubleshooting Internet access difficulties" section.

Try the Primus iSpeed 5-Minute Troubleshooting Guide for additional troubleshooting tips.

What are the system requirements for Primus iSpeed?

The minimum requirements and a list of compatible and incompatible utilities for the Primus iSpeed service can be found on the Minimum Requirements page.

How can I tell how much acceleration I'm getting?

Web page performance is measured by the amount of time it takes to download an entire Web page into your browser. We recommend using an online speed test utility, like the one located at Numion.com (http://www.numion.com/yourspeed/). This page is designed to load pages from popular websites from around the world while timing how long it takes for these images to load. After a test has been run, it will display he average speed of your connection.

You should run this test first with the Primus iSpeed client disabled (Right click on the Primus iSpeed icon in your system tray next to your clock and click the 'Disable Primus iSpeed' option), as this will show you your connection before using the Primus iSpeed service. Once you have run these tests without Primus iSpeed, enable the client (Right click on the Primus iSpeed icon in your system tray next to your clock and click the 'Enable Primus iSpeed' option) and try the tests again and compare the speed increase.

The following are some results from the tests that we're conducted by Primus using the speed test utility at Numion.com. You can use these results to compare how well the Primus iSpeed service is working for you. Keep in mind that the Primus iSpeed service does not increase the speed of your connection, and that the figures below represent the speed value at which, web pages would typically be downloaded to your web browser at.

•  Click on the Primus iSpeed logo next to the clock in your system tray.
•  Click on the Performance Meter option.
•  If the results to not immediately display, wait 30 seconds.

Does Primus iSpeed work behind a firewall?

Yes, Primus iSpeed will work with a personal firewall product installed on your PC. Check:Why don't I see the Primus iSpeed icon after I install Primus iSpeed? for settings. Running Diagnostics from the iSpeed icon menu will indicate whether you are successfully accessing the Internet through Primus iSpeed from your current connection. Click here for more details.

Does Primus iSpeed work with Virtual Private Networks (VPNs)?

VPNs provide remote users with secure access to corporate Intranets. VPN traffic is usually encrypted. For this reason, Primus iSpeed does not speed up Web pages accessed over VPNs. However, Primus iSpeed automatically allows non-accelerated surfing of VPN pages. When Primus iSpeed is accessing VPN pages, a yellow triangle (similar to a yield sign) appears on the Primus iSpeed icon in the taskbar to let you know that Primus iSpeed is temporarily unavailable. If you experience problems using a VPN connection when Primus iSpeed is active please contact Customer Support for assistance. We will do everything we can to get you up and running.

Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Primus iSpeed?

Primus iSpeed is compatible with most ad blockers, popup stoppers, personal firewalls, and other utilities. In some cases, minor configuration either of Primus iSpeed or other products is needed. If you do not see your product on the list, don’t worry in most cases it will work and no special configuration is needed.
Below is a summary of known compatibilities and, in some cases, configuration steps. Products are listed alphabetically:

Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance?

Yes. Deleting your browser's temporary files -- often refered to as "cache", "browser's cache", or "cache files" can potentially impact browser performance, since there will initially be no static cached pages. Similarly, deleting Primus iSpeed temporary files -- which you can do from the Primus iSpeed menu Options item -- will temporarily decrease the amount of acceleration you receive. If you are using Primus iSpeed, the effect of deleting your browser's cache will be less pronounced that what would otherwise be the case. There should be no reason to delete your cache on a regular basis.

Once in a while I see a box with an X in it where I would expect an image to appear. What causes this?

Web pages frequently have broken graphics links. However, if you are seeing more than the usual number of broken links, you can confirm that Primus iSpeed isnít contributing to this problem by following these steps:

1. Click on the Primus iSpeed icon in the taskbar (blue propeller icon near the clock)
2. Select Disable Primus iSpeed from the pop-up menu.
3. Hold down the Ctrl key and click Refresh in the Internet Explorer window. [Netscape users, just click Reload.]

• The Web site is being updated at the same time you request the page. Try re-visiting the Web page after a couple of hours.
• There might be a more long-term problem with the Web page.
• Microsoft has confirmed a problem with Internet Explorer versions prior to Explorer 5.5 with Service Pack 2 (case #Q281197). Although Primus recommends Service Pack 3, if it is inconvenient to upgrade a temporary solution to this problem is to refresh the page by clicking Refresh on the Internet Explorer toolbar, or by clicking Refresh on the IE View menu to retrieve the redirected URL and display the missing image. For additional information regarding this problem, please visit Microsoftís Product Support Services Web site located at: http://support.microsoft.com

Do I have the most current version of Primus iSpeed?

Note that in the case of a significant upgrade, Primus will automatically notify you that a new version of Primus iSpeed is available. Or you can confirm any time that you have the most current version of Primus iSpeed. Click on the Primus iSpeed icon, select About Primus iSpeed, then click Check for Update.

How do I uninstall Primus iSpeed?

To uninstall the Primus iSpeed software, use the Uninstallation instructions located in our Service & Support area.

How do I enable or disable Primus iSpeed?

When Primus iSpeed is enabled, the Primus iSpeed menu will contain a command to "Disable Primus iSpeed". Select this command to disable Primus iSpeed. When disabled, the menu will contain a command to "Enable Primus iSpeed". By default, Primus iSpeed is enabled, meaning that your Internet experience will be accelerated. When you choose the Disable command, Primus iSpeed will be bypassed, and you will access the Internet at normal speeds. The Disable Primus iSpeed command is useful if you want to evaluate the degree of speed improvement provided by Primus iSpeed. Simply Disable Primus iSpeed and browse for a few minutes; then Enable Primus iSpeed and browse for a few minutes. Your browsing experience should be significantly faster with Primus iSpeed enabled. You can tell if Primus iSpeed is enabled or not by the state of its Icon in the windows taskbar. If the icon shows a red circle with a line through it then Primus iSpeed is disabled.

Primus iSpeed 5-Minute Troubleshooting Guide

It should take you less than 5 minutes to "troubleshoot" Primus iSpeed. That is, to find out if you are getting acceleration and if not, why not. Verification occurs in the following order:

• Do you have Internet access?
• Is Primus iSpeed active?
• Are you getting good acceleration?
• Do diagnostic tests pass?

• You subscribed, but Primus iSpeed is not yet activated on your computer. (In this case you may be getting messages to activate your subscription.) A quick way to check this is to click on the Primus iSpeed icon. If you don't see the activate now link but instead you see a menu and the second-from-the-top menu item is "Subscription Info..." If so, your subscription is active on this machine. If you don't see the menu and you see the activate now link it means that your subscription is not activated yet.
  
  
• You are accessing a Web site or other content that Primus iSpeed does not speed up. If you are not sure what content can be accelerated, What types of Web content does Primus iSpeed accelerate? for details on what Primus iSpeed does and does not accelerate.
• Primus iSpeed is currently disabled on your computer. If you see red lines around and over the Primus iSpeed icon, it means that Primus iSpeed is disabled. For instructions on how to enable and disable Primus iSpeed Click Here.
• Primus iSpeed or other software on your system may require special configuration. To review the list of software that may require special handling, Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Primus iSpeed?.

1. Clicking on the Primus iSpeed icon (the blue propeller icon in the taskbar, near the clock).
2. Select Diagnostics...
3. Click Run Test (the diagnostic tests may take several minutes to run).
4. Click System Info.
5. Click Copy Log.
6. Click here to email PrimusiSpeed Tech Support.
7. Enter your email address.
8. Click in the Enter Your Question area. Click the right button on your mouse, then select Paste. This will move the diagnostic read-out data into your message. Then, at the top of the message, add any other information or comments you care to make, including what sections of the Troubleshooting Guide were the most or least helpful.
9. When you are done click Submit Question.

How can I be sure Primus iSpeed is working properly?

Click here for Troubleshooting Tips.

It seems that Web pages load slower with Primus iSpeed. Is this possible?

It is possible, if Primus iSpeed isn't configured properly.Click here for Troubleshooting Tips.

Primus iSpeed isnít working or has stopped working. What should I do?

Click here for Troubleshooting Tips.

At first I received faster page loads, now they seem slower. Why is this?

Click here for Troubleshooting tips.

Does Primus iSpeed work with Netscape?

Yes, for instructions on how to configure Netscape for use with Primus iSpeed, visit the Service & Support page for Netscape.

I use ZoneAlarm or ZoneAlarm Pro, is that compatible with Primus iSpeed?

Yes. However, If you are using Zone Alarm Pro, please Click here for important details. You do need to answer two ZoneAlarm questions properly so that it will allow Primus iSpeed to accelerate your Web browsing experience. It is best to exit Primus iSpeed and restart it. As soon as Primus iSpeed starts the first time under ZoneAlarm, the ZoneAlarm questions will appear.

• The first question will asked if it OK for PropelAC.exe to act as a server. You can answer "No" to this question since Primus iSpeed only needs to act as a server for connections originating inside your computer. However it is important to check the box which says, "Remember this answer".
• Next ZoneAlarm will ask "PropelAC.exe want to acccess this Internet. Is this OK?". This question will not come up until you begin accessing the Internet using Primus iSpeed. For this question you should answer "Yes" and also check the box "Remember this answer" in order for Primus iSpeed to operate properly.

Can I use RealOne Player with Primus iSpeed?

Yes, however the initial RealOne Player proxy settings may need to be adjusted before you can use RealOne Player with Primus iSpeed. If you encounter connectivity problems using RealOne Player when Primus iSpeed is active, make the following configuration changes to RealOne.

1. Select the Tools menu.
2. Select the Preferences... menu option.
3. Double-click on Connections.
4. Click Proxy.
5. Under HTTP Proxy Options select the "Use proxy" radio button.
6. Make sure the proxy address is set to localhost. Make sure the Ports setting adjacent to the proxy address matches that in use by Primus iSpeed. The default Primus iSpeed port number is 8080.

Is Netscape's SmartDownload compatible with Primus iSpeed?

Under some conditions, the SmartDownload proxy settings may be incompatible with Primus iSpeed. If you encounter problems using SmartDownload when Primus iSpeed is active, make the following configuration changes to SmartDownload after the SmartDownload screen appears:

1. Click the Advanced button.
2. Click the Proxy tab.
3. Under Settings select the "Override with these settings" radio button.
4. Make sure the field next to HTTP: is empty.

Can I accelerate my Macintosh using Primus iSpeed?

Unfortunately, at this time Primus iSpeed does not support Macintosh computers.

Can I use Opera with Primus iSpeed?

Yes, for instructions on how to configure Opera for use with Primus iSpeed, visit the Service & Support page for Opera.

I use AdSubtract. Will it work with Primus iSpeed?

Yes, testing indicates that you can use Primus iSpeed and AdSubtract together by adjusting a few settings in your browser and in AdSubtract. Check here for details on using AdSubtract + Internet Explorer with Primus iSpeed.

How can I find out what proxy port number Primus iSpeed is using?

To find out which port the Primus iSpeed software is using, view our instructions on how to Determine Proxy Port Number located in our Service & Support area.

Using Internet Explorer and AdSubtract with Primus iSpeed

Primus iSpeed + AdSubtract and Internet Explorer Like Primus iSpeed, AdSubtract uses a local proxy server. In order to use Proper Accelerator on a system running AdSubtract, some minor changes to preferences are needed. Changes to Primus iSpeed In regard to proxy settings, be sure that the Primus iSpeed menu Advanced Option entitled "Only accelerate connections without proxy conflicts" is selected. (This selection only applies when Primus iSpeed is enabled.) Here's how to make this change, if necessary:

• Click on the Primus iSpeed icon.
• Select the Options menu item.
• Click the Advanced button.
• Select the Only accelerate connections without proxy conflicts radio button.
• Click OK.

1. The order in which Internet Explorer, AdSubtract, and Primus iSpeed start is not important.
2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab.
3. Select the connection you are using (typically from the Dial-up settings list -- it may already be selected). Click Settings...
4. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
5. Make sure that the proxy address for HTTP is set to 127.0.0.1. If the proxy address is missing or is some other value, change it to 127.0.0.1 (AdSubtract may have automatically changed this setting at some point to "AdSubtract" -- that is fine.)
6. Make sure that the port number is set to 4444, AdSubtract's default proxy server port number. If the port number is missing or different, change it to 4444.

1. Double-click on the AdSubtract icon in the taskbar (near the system clock). Then click on the Proxy tab.
2. Make sure that the checkbox "Use next-hop HTTP proxy server" is checked. If not, do so.
3. Set the HTTP Proxy to "localhost" (without quotation marks). Then set the port number to the Primus iSpeed proxy server port number. By default this number is 8080, but it may be different on your system. (Click here for instructions on verifying the Primus iSpeed HTTP proxy port number.)
4. Make sure that the checkbox "Use an AOL proxy" is not selected.
5. Click OK.

• The Primus iSpeed icon (blue propeller near the system clock) shows moving arrows when you browse the Internet.
• The diagnostic test provided with AdSubtract succeeds. Double-click on the AdSubtract icon (yellow circle near system clock). From the Main menu click the Test Filtering button and follow the screen instructions.

• Double-check the changes you made and settings you verified.
• Reboot and verify settings. Then retest Primus iSpeed and AdSubtract as described above.

1. Double-click on the AdSubtract icon (in the taskbar, near the system clock).
2. Select the Proxy tab.
3. De-select the "Use next-hop HTTP proxy server" checkbox.
4. Click Apply, then OK.

Can I use Mozilla with Primus iSpeed?

Yes, for instructions on how to configure Mozilla for use with Primus iSpeed, visit the Service & Support page for Mozilla.

Why can't I open the Primus iSpeed installation file after I download it?

It is possible that the file extension ".exe" was somehow lost from the Primus iSpeed installation file. You can easily check and, if necessary, remedy this situation. Here's how:

• First, find the installation file you downloaded. Unless you changed the name during the installation process, search for "propelsetup". Use the Window's Start menu: Start -> Search -> For Files and Folders...
• When you find the file, select it. The full name of the file should be visible.
• If the ".exe" extension (without quotation marks) is missing, add it. Click on the filename and add the extension ".exe"
• You should be able to double-click on the file right in the Search Results window to start the install.

How can I further improve Acceleration performance?

Note: This FAQ is also useful if you are simply interested in figuring out exactly how much acceleration you are getting. With Primus iSpeed in place you should be seeing a very noticable increase in surfing speed -- an average of 3X acceleration, with some pages appearing up to 5 times faster. To get a better idea of the types of speed improvements you should expect to receive, see the Primus iSpeed Technical Overview. It contains a table showing typical speed improvements accessing several popular Web sites such as Amazon, c/net, and Priceline, among others, over dial-up modems. In our studies Web page performance can be significantly influenced by a number of factors including:

• Amount of data required to display a Web page. If you haven't already done so, try a higher Graphics Acceleration setting such as Level 4 or 5. For complete details on graphics acceleration options Click Here.
• Connection speed, which can vary significantly even when you are using the same ISP and dialing in to the same phone number.
• Available memory (RAM), which can vary depending on the number of applications you are running. Even though Primus iSpeed can run with very little available RAM, acceleration benefits can be further optimized if you have plenty of free RAM available.

• The mouse-over. The quickest/fastest way to determine the amount of acceleration you are getting is to move your mouse over the Primus iSpeed icon. A small pop-up will appear telling you that Primus iSpeed is enabled and reporting the average speed up you are getting.
• Performance meter. Click on the Propel menu and choose Performance Meter and Test Page... In addition to displaying your average speed-up, you'll also see your effective speed in kbps (kilobits/second) based on Propel's compression of text and graphics.
• Performance Test Page. You'll also find a button that will take you to the Primus iSpeed Performance Test Page (PTP). For more details on the Primus iSpeed performance tests Click Here.
• Enable/Disable Primus iSpeed. You can use the Disable Primus iSpeed menu command to turn off Primus iSpeed for an hour or two of surfing, then turn it back on and use it for a similar amount of time.
• Independent verification. Numion provides a "stopwatch" for timing page loads as well as many other interesting timing tools:
  To use the Numion stopwatch to test Primus iSpeed:
  1. Choose Disable Primus iSpeed from the Primus iSpeed menu
  2. Go to the Numion StopWatch page
  3. Enter the URL of your choice to be measured
  4. Click Start StopWatch
  5. Write down the results
  6. Enable Primus iSpeed
  7. Time the same URL
  8. Compare the results.
Try the test several times. You can also experiment with clearing your browser cache and the Primus iSpeed cache.
• Numion has another interesting test involving popular Web sites:
  1. First, disable Primus iSpeed
  2. Go to the Numion home page
  3. Click on the Yourspeed button
  4. Choose a location (or the world)
  5. Click Start!
  6. Write down your results
  7. Enable Primus iSpeed
  8. Run through steps 2-6
  9. Compare the results

How can I tell that Primus iSpeed is working properly on my computer?

Is Primus iSpeed properly installed? If Primus iSpeed is installed on your computer a small blue propeller-like icon will appear in the Windows taskbar area (near the system clock). Is Primus iSpeed active? If Primus iSpeed is active while you are surfing the Internet, the Primus iSpeed icon will appear as opposing white arrows flashing over the propeller. Try accessing a Web site. You should see the icon arrows flash as Web pages load. Not sure? If you don't see Primus iSpeed icon activity when browsing the Internet, please click here for Troubleshooting Tips. Please click here for additional technical support information.

Does Primus iSpeed allow products that use other local proxy servers to work?

Yes. Products using Proxy servers can work together in a "daisy chain" configuration to allow different products to work together to pre-process content independently but pass the final processed Web content to the browser. Since Primus iSpeed provides a network infrastructure for compression, caching, and acceleration, it does need to be the last one in the chain. In order for a product that uses a proxy server to work with Primus iSpeed, it should have an option to allow another proxy server to be the "next hop" in the daisy chain (instead of going out to fetch the Web directly). To enable Primus iSpeed to work with other local proxy servers, configure the other proxy server's "next hop" to be that of Primus iSpeed. Note: The Primus iSpeed HTTP proxy server typically uses localhost port 8080. To find out the port number currently in use by Primus iSpeed, Select Options from the Primus iSpeed menu (blue propeller icon near the system clock) and click on the Advanced button.

I'm thinking of uninstalling your product.

If you're thinking about uninstalling Primus iSpeed, it's probably because you are not seeing the acceleration you were hoping for. We appreciate this chance to help make sure that at the very least, Primus iSpeed was working properly while you were browsing Web pages. (As you probably know by now, Primus iSpeed does not speed up secure sites, downloads, streaming video, and so forth.) In working with customers we have found that Primus iSpeed 1.0 is often not "in the loop" when they report "no acceleration". In other cases the acceleration of regular Web pages is so good that when customers get to secure pages -- like banking -- the comparative slowdown is quite dramatic. Conclusion, "iSpeed is slowing me down." It only takes about 5 minutes to verify that Primus iSpeed Acceleration is actually working properly on your system. You've already invested some time into our product. We'd like to do our best to make sure that that investment had every chance of paying off for you.

• Are you very sure that Primus iSpeed is actively working when you surf the Web? You might be surprised. Click here to make sure.
• Click here if you are seeing acceleration, but not enough of it.
• If any of the following apply, please click here for the 5-minute Troubleshooting FAQ.
  • How can I be sure Primus iSpeed is working properly?
  • Primus iSpeed isn't working or stops working, why?
  • Why do Web pages seem to load slower with Primus iSpeed?
  • At first I received faster page loads. Now they seem slower. Why is this?

What's the best way to get technical support?

The most effective way to obtain technical or customer support is to first review the on-line 5-minute Troubleshooting Guide, which contains numerous suggestions as well as instructions on sending vitally important Primus iSpeed diagnostic information to Primus. Click here to access this guide. If the Troubleshooting Guide does not answer your questions, the most effective thing to do is to click here to email Customer Support. Alternatively, you can call out Technical Support area on 1300 85 11 85.

I use McAfee Privacy Service to filter content. Is it compatible with Primus iSpeed?

Primus iSpeed is compatible with McAfee Privacy Service version 4.0.1.24 and above or McAfee Security Center 6.0 and above.

I use Outlook and Level 5 graphics acceleration. How can I refresh an image in Outlook mail?

The easiest way to refresh an HTML page that you receive in a mail reader such as Outlook is to save the page to HTML and then open it in your browser. Here are the steps:

• If you have HTML content in your email, you can use the File -> Save As... command to save the mail to an HTML file.
• Use your browser's File -> Open command to open your saved page.
• You can now do one of two things:
  
  
  • Change the Primus iSpeed graphics acceleration setting and reload the page or
  • If you are using IE you can right-click on the page and refresh the image or the entire page.

Does Primus iSpeed speed up the retrieval & delivery of email as opposed to just speeding up surfing?

Primus iSpeed accelerates Web page and Web-based email (such as Hotmail, Yahoo, etc.) text (including plain text, HTML, markup and javascript) and the most common forms of graphics: most Flash graphics, GIF, animated FIG, and JPEG images. Primus iSpeed also speeds up Web-based email (Hotmail, yahoo, etc.). In regard to email that is not Web-based (such as Outlook) Primus iSpeed speeds up embedded HTML images. This can be significant in the case of mass mailings that include embedded GIF, JPEG, or Flash graphics.

Why am I seeing so many pop-up balloon messages?

Balloon messages are designed to deliver useful information to you about the state or performance of Primus iSpeed. Basically you will briefly see a balloon message near the Primus iSpeed icon (which itself is near the system clock, usually the lower right of your screen). The messages should disappear automatically if you don't take any action -- or you can just click them away. Balloon messages tell you:

• If the installation of Primus iSpeed was or was not fully successful.
• If you didn't get any acceleration during your most recent session.
• The performance of Primus iSpeed during your most recent session.

• Click on the Primus iSpeed icon.
• Select Options.
• Select Advanced.
• Choose the Performance Summary frequency setting that you prefer.

Can I use WebWasher with Primus iSpeed?

The following steps allow you to use Primus iSpeed and WebWasher together for use with Internet Explorer. Although there are a number of steps, each is easily accomplished.

1. The order in which Internet Explorer, WebWasher, and Primus iSpeed programs start is not important.
2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab.
3. Select the connection you are using (typically from the Dial-up settings list -- it may already be selected). Click Settings...
4. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
5. Make sure that the proxy address for HTTP is set to 127.0.0.1. If the proxy address is missing or is some other value, change it to 127.0.0.1
6. Make sure that the port number is set to 8080, WebWasher's default proxy server port number. If the port number is missing or different, change it to 8080.
7. Right-click on the WebWasher icon in the taskbar (near the system clock). Then click on "preferences".
8. Make sure that the checkbox "Client" is checked. If not, do so.
9. Set the HTTP1 Proxy to "localhost" (without quotation marks). Then set the port number to the Primus iSpeed proxy server port number. By default this number is 8080, but it may be different on your system. Click here for instructions on verifying the Primus iSpeed HTTP proxy port number.

• The Primus iSpeed icon (blue propeller near the system clock) shows moving arrows when you browse the Internet.
• The WebWasher icon changes to blue when surfing and encountering filtered content. To test WebWasher, you can go to the WebWasher test page at:
  
  http://www.webwasher.com/en/products/wwash/testpag1.htm
  
  If you do not get the above results:
  
  
  • Double-check the changes you made and the settings you verified.
  • Reboot and verify settings. Then retest Primus iSpeed and WebWasher, as described above.

Important: Primus iSpeed is designed to be able run in the background at all times. If you stop or uninstall Primus iSpeed, the proxy settings changes you made to Internet Explorer will be lost. For this reason it is suggested that if you want to use Primus iSpeed with WebWasher that you not disable or stop Primus iSpeed. If you do so, you will need to reset the proxy address and port in the browser.

• Double-click on the WebWasher icon (in the taskbar, near the system clock).
• Uncheck the Client checkbox.
• Click OK.

What are the privacy implications of using Primus iSpeed?

This FAQ describes the technical privacy risk implications of using Primus iSpeed, and the special steps that Primus takes to minimize those risks. (Please note: Primus' official Privacy Policy is the definitive representation made by Primus regarding our handling of personally-identifiable information about our customers. The information presented in this document is for general informational purposes only.) Personally-identifiable Information on Propel Servers If you have a high level understanding of how Primus iSpeed works (see How Does It work?) you may be concerned that Primus iSpeed could be used to track your browsing activities in a way that could violate your privacy. Primus recognizes that your privacy is very important, and therefore we have implemented the Primus iSpeed Service so that personally-identifiable information cannot be easily tracked or easily derived from data within our server infrastructure. When your Primus iSpeed client software connects to our infrastructure, it identifies itself using a unique client ID. Our infrastructure has a database of client IDs that are authorized to receive acceleration, but that database does not contain any personally-identifiable information associated with the IDs, such as your name, address, or email address. Further, we have designed all of our server logging features in such a way that no single log contains a direct record of the Web sites visited by specific clients. Personally-identifiable information regarding browsing activities is subject to the Privacy Policy and can be derived from information logged by Primus only by applying special post-processing. Personally-identifiable Information on Your Computer The Primus iSpeed client software that resides on your personal computer introduces the same sort of privacy risk as your browser software does. Your browser stores temporary files on your computer's hard drive. These files are sometimes collectively called your "browser cache". It is possible for someone with sufficient expertise to use the information in your browser cache to determine what Web sites you have visited. For this reason, your browser software includes commands that allow you to delete its temporary files. The Primus iSpeed client software also stores temporary files on your computer's hard drive in the "Primus iSpeed cache". Those files could also be used to determine what Web pages you have visited, so Primus iSpeed includes a command (on the Primus iSpeed menu's Options dialog) so that you can delete those temporary files at any time. Primus iSpeed Client/Server Communication The Primus iSpeed client software does not transmit any historical record of your browsing activities to our servers other than non-user-identifiable summary timing and compression information, and diagnostic information. Such information is used solely for overall system performance monitoring and quality assurance.

Why am I seeing partial or incomplete page loads with Primus iSpeed?

We have become aware of a problem with incomplete page loads when simultaneously using Primus iSpeed and Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later.

How do I check for Primus iSpeed updates?

You can confirm any time that you have the most current version of Primus iSpeed. Click on the Primus iSpeed icon, select About Primus iSpeed, and then click Check for Update.

How do I see the original graphic quality of specific image or Web page?

If you are using Internet Explorer, simply move your mouse over an image on a Web page and right-click. You'll see that two new options are available:

Refresh Page with Full Quality.
Refresh Picture with Full Quality. When your mouse is over a graphic.

If you select one of these options, Primus iSpeed will replace the compressed graphic image with an original quality version. When the Primus iSpeed icon arrows stop moving, the new image is in place.

The right-click options are not available in Outlook, Netscape, Opera or Mozilla. Please follow these steps.

1. Click once on the small blue propeller icon located near your system clock. Select Disable Primus iSpeed
2. Hold down the Ctrl key and click on the refresh icon on the browser toolbar. The compressed graphic image will be replaced with an original quality version.

• When you first install Primus iSpeed, it is necessary to close and then restart IE in order to have the Refresh Page and Refresh Picture right-click menu options available.
• If you want to save the original quality of an image to your hard drive you will first need to refresh the original quality.
• If you wish to change the graphics quality setting, click on the small blue propeller icon located near your system clock and select options.
• If you uninstalled Primus iSpeed and you want to remove the degraded images, click here for details.

Why do I get an error when I shut down my Windows 98 computer?

In rare cases when shutting down Windows 98 computer, an error will occur. “Propelac.exe has caused an error in KERNEL32.DLL. Propelac.exe will now close”. We are currently investigating this issue.If you experience this problem, we are very interested in talking to you. Please email us the following information:   Run Diagnostics and System Information. This can be obtained by following these steps:

1. Click the small blue Primus iSpeed icon (in the taskbar, near the clock).
2. Select Diagnostics.
3. Click Run Test (the diagnostic tests may take several minutes to run).
4. Click System Info.
5. Click Copy Log.
6. Create an email to send to support@iprimus.com.au in your email program, right-click and select Paste to copy the results of the diagnostic tests and the system information into your email message. Please state the nature of the problem and press Send. In the meantime, to ensure proper shutdown of your computer, we recommend that you stop Primus iSpeed before shutting down. Click on Start >Programs >Primus iSpeed >Stop Primus iSpeed.

Why are images still degraded after I uninstall Primus iSpeed?

In order to speed up web browsing, web browsers are designed to download parts of web pages and store them locally on your machine in an area called "cache" all so known as temporary files. When you visit the same page for a second time, the browser speeds up display time by loading the parts of the page locally from your cache instead of downloading from the Web site. As a result it will use degraded images from your cache. To remove these degraded images so the browser will load new ones from the Web site simply delete your browser cache.   If you are still using Primus iSpeed you will also need to delete the Primus iSpeed cache. You can do so by clicking on the small blue propeller icon near your system clock, click on options, click on Temporary Files, click on the Delete Files.. button.   Internet Explorer

1. Select "Tools > Internet Options..." from the main menu
2. You should be on the "General" tab
3. Click on "Delete Files" button

1. Select "My AOL à Preferences" from the main menu
2. Click on the "WWW" button
3. Change to the "General" tab
4. Click on "Delete Files" button

1. Select "Edit > Preferences..." from the main menu
2. Change to the "Advanced > Cache" section
3. Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and disk cache

Why don't I see the Primus iSpeed icon after I installed Primus iSpeed?

This problem is due to a couple of factors:

1. Primus iSpeed was downloaded but not installed.
2. You may have Personal Firewall software installed preventing Primus iSpeed from launching or providing acceleration.

 First, check to see if Primus iSpeed is installed. Do so by clicking in your Windows desktop, Start> Program> Primus iSpeed. If you don’t see Primus iSpeed but you have downloaded it. Click on Start> Search or Find and search for a file called “propelsetup”. Locate the file and open it. This will start the installation.   If you see Primus iSpeed in your program group that means Primus iSpeed is installed. Now look for Personal Firewall software. If you know what Personal Firewall that you’re using, then click on the link below for configuration instructions. If we don’t list your Personal Firewall or you don’t have Personal Firewall software please click here to contact us.

• Zone Alarm by Zone Labs
• Norton Personal Firewall 2003
• Norton Internet Security
• McAfee Personal Firewall

Zone Alarm

1. In your Windows desktop, click on Start>Programs> Zone Labs.
2. Select “Zone Alarm Pro”. The ZA icon appears in your system tray near the clock.
3. Right-click on the ZA icon and choose “restore”. This will bring up the Zone Alarm Control Panel.
4. On the right hand side, click on “Programs”. You will now see a list of program names. You want to scroll down the list until you see “PropelAC.exe” in the list.
5. To allow access to the Primus iSpeed program, click on each question mark in the row next to PropelAC.exe and choose “allow” from the menu. Once you have changed them all to “allow”, you should have green check marks in place of the question marks.
6. Close the ZA control Panel.
7. Start Primus iSpeed if it is not running. Go to Start> Programs> Primus iSpeed and choose “Start Primus iSpeed”. You will now see the Propel Icon appear near your system clock.

Norton Personal Firewall 2003

 

When you first install and run Primus iSpeed, you will receive several security warnings. One warning in particular will have the title, “Program Control” along with “Medium risk – PropelAC.exe is attempting to access the Internet. What would you like to do?” Below this, it will give you the default setting of “Block” in a pull down menu. To allow access to Primus iSpeed, you must change this to “Permit” and then click “OK”. This message will come up a few more times and you need to perform the exact same steps on each one.

 

If for some reason, you have blocked “Access to Primus iSpeed” and are not able to surf the Internet after installing Primus iSpeed, you will need to manually configure access to Primus iSpeed. To do this, perform the following steps:

 

1.      Right click on the Norton Personal Firewall Icon in your system tray near the clock.

2.      From the menu, click on “Norton Personal Firewall”. This will open the Norton Security Center.

Norton Internet Security 2003

When you first install and run Primus iSpeed and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, “Program Control” along with “Medium risk – PropelAC.exe is attempting to access the Internet. What would you like to do?” Below this, it will give you the default setting of “Block” in a pull down menu. To allow access to Primus iSpeed, you must change this to “Permit” and then click on the “OK” button. This message will come up a few more times and you need to perform the exact same steps on each one.

If for some reason, you have blocked “Access to Primus iSpeed” and are not able to surf the Internet after installing Primus iSpeed, you will need to manually configure access to Primus iSpeed. To do this, perform the following steps:

1.      Right click on the Norton Internet Security icon in your system tray near the clock.

2.      From the menu, click on “Norton Internet Security”. This will show you the Norton Security Center.

3.      Click on “Personal Firewall”.

4.      On the right hand side of the window, click on “Configure”.

5.      Click on the “Program Control” tab.

6.      Scroll down the list of programs and select “PropelAC.exe”.

7.      Click on “Block All” in the pull down menu and change it to “Permit All”.

8.      Click on “OK”.

9.      Start Primus iSpeed if it is not running. Go to Start> Programs> Primus iSpeed and choose “Start Primus iSpeed”. You will now see the Primus iSpeed Icon appear near your system clock.

McAfee Personal Firewall Plus

When you first download and install Primus iSpeed, you will get a security warning from McAfee Personal Firewall in a red window entitled, “Application wants to Access the Internet”. “The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?” In the section below, the option, “I want to …” gives the choices of:

• “Grant Access”
• “Block All Access”. 

Select “Grant Access”. If you choose “Block All Access” you will not see the Primus iSpeed icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to Primus iSpeed. To do this, perform the following steps:

1.      Right click on the McAfee Security Center icon and choose “Personal Firewall” from the menu.

2.      Choose “View Applications” from the sub-menu.

3.      In the list of applications, select “PropelAC.exe”.

4.      Under “Change Permission to…” Click on “Allow Full Access”.

5.      Close the McAfee Security Center window.

6.      Important! Restart Primus iSpeed. Go to Start> Programs> Primus iSpeed and choose “Start Primus iSpeed”. 

7.      Now try browsing to a few different web sites and you should be successful. Once you are able to browse the Internet using MS Internet Explorer, go to the Start> Programs> Primus iSpeed and choose “Start Primus iSpeed”. You will now see the Primus iSpeed icon near your system clock. Try browsing to different web sites and you should see the arrows moving back and forth on the Primus iSpeed icon indicating acceleration.

Why does my performance vary?

It is normal for acceleration performance to vary between 1.5x and 5.0x depending on the content of the web pages you visit and how often you surf. For instance, if you visited only three web pages then logged off, your performance will be heavily influenced by one or two web page load times. If you visit Web pages that have very little text and images there may be only incremental speed improvement.

Other things that may impact performance

• Slow PC.
• If your available memory on your PC is low.
• Downloading files while surfing.
• High modem latency or dropped data packets.

Why do I get the error: "Page Not Found" after uninstalling Primus iSpeed?

There are two possible reasons for getting this error message:

• If you’re using a non Microsoft Internet Explorer web browser , you will need to manually change your browser proxy settings back. Click here for steps to manually change the proxy setting back for Netscape.
• There is a rare situation where we do not automatically change the browser proxy settings back in MS Internet Explorer. If you kill the Primus iSpeed task through task manager before uninstalling Primus iSpeed, the proxy settings are not set back and will cause “Page Not Found” error when you surf. To correct this do the following:

Microsoft Internet Explorer

1. Check to see if your proxy settings where put back.
2. From the Internet Explorer browser, select Tools > Internet Options.
3. Then click on the “Connections”tab.
4. Select the connection you are using.
5. Click “Settings...”
6. Make sure that the "Use a proxy server for this connection" checkbox is Unchecked. If it is not, uncheck it.
7. Click OK

Netscape

1. Click on the Netscape Edit menu.
2. Select Preferences...
3. Double click on the Advanced category.
4. Click on Proxies.
5. Click View [4.7 only]
6. Uncheck the "Manual proxy configuration" radio button.
7. Click OK.

How do I check for an update of Primus iSpeed?

To update or checking for an update of Primus iSpeed, simply click on the Primus iSpeed icon near your system clock. Click on “About Primus iSpeed” and click on the “Check for Update” button.

Why can't other user accounts on my Windows XP system use Primus iSpeed?

For Windows XP, the user accounts must be set to either “Administrators” or “Power Users” in order for Primus iSpeed to function. Switching between the two administration roles will work fine. You may share your subscription with others users on the PC.

My performance was great, but has slowed down recently. What can I do?

Note: This FAQ is useful if your performance was good at one time, but has slowed down. If you have not seen any performance improvements since installing Primus iSpeed there may be several factors that are impacting performance. This information will help you quickly isolate the cause of your slow performance. Simply follow the steps below.

1. Is Primus iSpeed active on your computer?  If Primus iSpeed is installed and active on your computer, a small blue propeller-like icon is visible in the Windows taskbar area near the system clock. As you surf Web pages, this icon changes to alternating arrows as Primus iSpeed accelerates the content. Click here  if you do not see the icon. If you see the icon try surfing to several popular Web pages. Click here if you do not see the Primus iSpeed icon or alternating arrows.
2. Other applications may be taking CPU or network resources from your dial-up connection. Please confirm that you are not downloading files, and that you do not have unnecessary browser windows open, as well as any unnecessary applications, streaming media, email, or chat windows open. Ensure that your computer is free of viruses. Any of these things can cause slow CPU and network performance, which in turns impacts acceleration performance.
3. Run Primus iSpeed Diagnostics. To run Diagnostics, click the small blue propeller icon in the Windows taskbar and select the Diagnostics option. Click Run Test. Do not run this test while downloading files.

Diagnostics runs an eight-part test. The Diagnostics should pass, but if any of the steps fail, click the help button for recommendations. If there is no obvious remedy, you should select the System Info test located in the Diagnostics menu. Then click Copy Log to copy the diagnostic and system information to your clipboard. Right-click to paste this information into an email message and send it to support@iprimus.com.au

If the Diagnostics passes, review these steps.

Step 3 of Diagnostics - Testing your Internet connection for packet loss...
This step measures packets of data sent to and received by Primus iSpeed in minimum, maximum, and average time (in milliseconds). In effect, this step measures the quality of your phone connection from your house to the phone company. The quality of your phone line can change over time. Things like poor connections, bad telephone company equipment, or bad residential equipment can cause problems. Lost packets must be retransmitted and therefore cause degradation of your Internet performance. If your packet loss is above 5% or the average round trip time is greater than 500 ms reconnect to the Internet and run Diagnostics again. If the problem persists, we recommend that you talk to your local phone company and report the problem. 

Step 4 of Diagnostics - Determining current line speed...
The quality of phone service may vary in different countries. Check with your phone company to see what you can expect.

Connection speeds will vary depending on your:

• Modem speed
• ISP modem speed
• Distance from central office
• Quality of phone line from the phone company
• Internal phone wiring

Based on user feedback, we have seen most modem connection speeds in the US range from 28 Kbps to 42 Kbps. Anything above 42 Kbps is excelent, anything below 28 Kbps is considered poor. See the suggestions below to improve line speed.

Will Primus iSpeed speed up downloading files from file-sharing programs like Kazaa?

Why am I asked to open the file key.pcf after installing Primus iSpeed ?

The file key.pcf is your subscription key for Primus iSpeed.  Normally, this file is automatically placed into Primus iSpeed. In rare cases, Microsoft Windows may ask you to select a program to open the file. Windows typically provides a list of applications. Look for an application called trayctl. If trayctl is not in the list or if Windows does not provide a list, follow these steps.Confirm that Primus iSpeed is installed by clicking Programs from the Start menu. If you don’t see Primus iSpeed in the list, you must download it and install it first.

1. Locate the file key.pcf and right-click on it.
2. Select Open With and then select Choose Programs.
3. Click Other.
4. Navigate to c:/Program Files/Primus iSpeed/.
5. Select the file trayctl.exe.

Why does nothing happen when I click on the download Primus iSpeed button?

In rare cases we have seen this problem. This is usually caused by another software application of corrupted browser cache.

1. Check to see if you have QuickTime installed on your system. From the Start menu, select Settings, Control Panel, Add/Remove Programs. Look for QuickTime. If you already have QuickTime installed, you can uninstall it or update to the latest version. There is a known bug from Apple in older versions of QuickTime that prevents users from downloading files.
2. If you do not have QuickTime clear your browser cache.  Click here for steps.
3. If this does not work clear Objects if you're using Internet Explorer browser.  Click here for steps.

To help us make this answer as effective as possible and provide better troubleshooting information, we would like to get feedback on what caused your problem. Please click the Submit Rating button below.

Steps to clear browser cache

Internet Explorer

1. Select "Tools > Internet Options..." from the main menu
2. You should be on the "General" tab
3. Click on "Delete Files" button

1. Select "My AOL Preferences" from the main menu
2. Click on the "WWW" button
3. Change to the "General" tab
4. Click on "Delete Files" button

Netscape

1. Select "Edit > Preferences..." from the main menu
2. Change to the "Advanced > Cache" section
3. Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and disk cache

Clearing objects in Internet Explorer

1. Select "Tools > Internet Options..." from the main menu
2. You should be on the "General" tab
3. Click on Settings...
4. Click on View Objects...
5. Select all files and delete them.

Will Primus iSpeed work with Web content filtering?

Background: There are two main types of Web content filtering.

• Computer-side filtering is accomplished by the user installing a filtering program on their computer. This is usually a one-time purchase.
• Server -based filtering is done at the servers located at your Internet Service Provider. Server-side filter providers filter content at the IP layer, or by sending Web page requests through a local Proxy to a content filter server. This is usually a paid monthly service through your ISP.

Primus iSpeed works with computer-side filtering software and IP layer content filtering services. Because Primus iSpeed uses a local Proxy to provide acceleration, it is not compatible with some Proxy based content filtering services. The Web browser only supports one Proxy. Please contact support if you need additional information.

Does Primus iSpeed speed up online games and reduce ping and lag time for Interactive games?

Primus iSpeed will speed up your Web surfing, but not your online games. Click here for complete list of items that are accelerated.

Does We-Blocker work with Primus iSpeed?

Yes. However, you will need to make a change to We-Blocker see steps below:

1.      Obtain the Proxy port used by Primus iSpeed. Click the small blue propeller icon near your system clock.

2.      Select Options, Advanced. Write down the port number.

3.      Click the We-Blocker icon We.

4.      Select Master Controls, and enter the password. Click OK.

5.      Select the System Settings tab.

6.      Select the Network tab.

7.      In the Proxy Settings frame, select the check box for We-Blocker is behind a proxy server.

8.      Enter localhost in Proxy Server IP address and enter the Primus iSpeed port number (such as 8080) in the Proxy Server HTTP Port.

9.      Click Save and Close.

Does Cookie Crusher work with Primus iSpeed?

Yes. However, you will need to make a change to Cookie Crusher. See the steps below:

1. Click the small blue propeller icon and select Options, Advanced. Write down the port number. You will need this later. Click Cancel.
2. From Internet Explorer, select Tools, Internet Options. Click the Connections tab. Select the connection you are using. Click Settings.
3. Select the Use a proxy server for this connection check box. Then click the Advanced button.
4. Make sure that the proxy address for the HTTP port address is set to 127.0.0.1, and the port is set to 5555. Click OK.
5. Right-click on the Cookie Crusher icon located in the corner of the taskbar near the clock. Choose Show from the menu.
6. On the left side of the Cookie Crusher control panel window, click Configuration and select Chain to the following proxy server.
7. In the box directly below, enter localhost. In the port number area to the right, enter the Primus iSpeed port number, usually 8080
8. Close the Cookie Crusher control panel and start browsing.
9. You can verify that Primus iSpeed is working when the Primus iSpeed icon (blue propeller near the system clock) shows moving arrows when you browse the Internet.

Does Norton Internet Security work with Primus iSpeed?

Yes, however if you’re running Norton Internet Securities 2004, you will need to make a change.

1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" form the top of the list.
2. Click on "options" at the very top
3. Click on the "firewall" tab
4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button.
5. Click "ok"