Melbourne, Australia, August 24, 2005
PRIMUS INTELLIGENT NETWORK TO STREAMLINE CALL CENTRE OPERATIONS
Melbourne, Australia, August 24, 2005 - Business customers operating call centres or inbound call services will benefit from the latest Intelligent Network (IN) services introduced by Primus Telecom.
This state-of-the-art technology will give corporate users the benefit of dynamic routing of calls for optimum performance, provide managers with online performance reporting to help provide better service levels, as well as providing end users with more appropriate treatment of their call.
Users operating call centres or inbound 1800, 1300 and 13 prefixes, as well as security companies and others using ‘back-to-base’ services stand to gain significant benefits from the latest Primus IN services.
The introduction of Primus IN builds on the development of Primus’s own next generation DSL infrastructure around Australia with close to 200 DSLAMs being installed in exchanges around Australia for 2005.
“Primus IN takes the operation of call centres and inbound call services to a new level of sophistication and functionality,” said Primus Telecom Managing Director, Greg Wilson.
“It effectively streamlines the call process and ensures that incoming calls are routed to optimum answer points depending on their origin, date and time. Calls can be relayed to secondary locations in the event of an overflow, or distributed between multiple centres during heavy traffic flow”.
The Chief Executive Officer of eServGlobal, Patrick McGrory, said the solution being deployed by Primus Telecom would provide better Network Intelligence to its business and corporate customers, while generating additional revenues and improving margins.
“The Primus solution represents the most advanced intelligent networking technology available in the world today and sets the stage for continued service innovation from Primus. The same system that is being used to deliver services across Primus’ fixed network can also be used on Primus’ broadband network,” he said
Primus business customers will also benefit from an enhanced array of reporting features that provide valuable information on caller profiles. This new ‘smart’ technology provides call distribution and call duration reports, as well as answer point reports sorted by geography, postcode and time of day, while providing valuable marketing information on call source and volumes.
Businesses are able to better manage their caller demand, while marketers are able to get up-to-the-minute responses on marketing campaigns and initiatives.
About Primus Telecom
Primus Telecom is Australia’s fourth largest fixed-line telecommunications carrier. The Company offers a comprehensive range of voice, data, Internet and web hosting products, servicing both residential and business sectors. The Primus network offers nationwide coverage through its own backbone network with facilities in 66 cities across Australia. The network enables the Company to provide nationwide long distance services and local call Internet access. Primus operates its own fibre network in the five major capital cities, delivering a range of business direct-connect services including ISDN, frame relay, ATM, telephone line and Broadband DSL, as well as telephone line and broadband DSL services direct to residential customers. Global connectivity is provided through an extensive voice, IP, wireless and ATM network operated by the parent company, United States-based Primus Telecommunications Group, Incorporated (NASDAQ: PRTL). Primus Australia news and information are available at the Company's Web site at www.primus.com.au
About eServGlobal
eServGlobal Limited (ASX:ESV & LSE:ESG) provides independent and flexible network intelligence systems to telecommunications carriers worldwide, specialising in large-scale, high performance Intelligent Network (IN) environments, supporting voice and data services, for fixed-line, mobile and IP carriers. eServGlobal's solutions provide more capacity with more function, at lower cost and enable customers to drive subscriber revenue whilst reducing the cost to serve. Headquartered in Sydney, Australia, eServGlobal has operations in the UK, Belgium, the Netherlands, Poland, Indonesia, New Zealand and India. For more information, visit www.eservglobal.com